Refunds & cancellations

Eligibility

Fees relate to professional financial auditing and assurance engagements. Refunds are considered only for amounts paid under a signed engagement letter or a written fee estimate that has been accepted with a deposit. Website inquiries alone create no payment obligation.

Timeframe to request a refund

Refund requests should be sent in writing within 14 days of the event giving rise to the request (for example, cancellation by either party before fieldwork begins). Requests after the auditor’s report or findings report has been delivered are generally limited to billing errors.

Full refund

A full refund of the planning deposit is available if we cancel the engagement before any planning work begins, or if independence issues discovered after acceptance prevent us from continuing and no substitute arrangement is agreed.

Partial refund

If you cancel after planning or interim fieldwork has started, we refund the unused portion of fees after deducting time already incurred at the rates in the engagement letter, plus reasonable non-cancellable travel booked for agreed site visits. Partial refunds are not available for completed agreed-upon procedures once the findings report has been issued.

Non-refundable items

• Time already worked and documented on planning, fieldwork, or reporting
• Third-party confirmation fees already paid to banks or other respondents
• Non-cancellable travel and lodging purchased for inventory observation dates you confirmed

Deposits

A planning deposit (typically 30% of the estimated fee) reserves fieldwork weeks and covers early procedures. The deposit is applied to the final invoice. It is refundable under the full-refund conditions above; otherwise it is applied against work performed.

Cancellation & rescheduling

You may cancel or reschedule by written notice. Rescheduling more than 14 days before a confirmed fieldwork week is usually accommodated without additional fee, subject to team availability. Rescheduling inside 14 days may incur a rescheduling charge reflecting lost fieldwork capacity.

No-shows

If key client personnel or warehouse access is unavailable on a confirmed observation or fieldwork day without at least two business days’ notice, we may charge for the scheduled team day and any wasted travel. Repeat no-shows may lead to withdrawal from the engagement under the engagement letter.

Work already started

Once planning memoranda, risk assessments, or substantive testing have begun, fees for that work remain payable even if the engagement later terminates. We will provide a summary of hours if a partial refund calculation is required.

Purchased materials

We do not sell physical products. External confirmation charges and similar out-of-pocket costs incurred at your request are billed at cost and are not refundable once paid to third parties.

Refund process & timing

Email hello@datavizlab.digital with your engagement reference, the amount paid, and the reason for the request. Approved refunds are processed within 14 business days to the original payment method where possible, or by bank transfer to an account you nominate in writing.

Contact for refund requests

Shiosai Audit House · 835 E 6th Street, 湖新井町, 北海道, Japan · +81-2-977-5559 · hello@datavizlab.digital